Contact

Frequently asked questions

How long does delivery take?

Products from our European warehouse arrive in 3–7 business days. Other products are delivered in 6–12 business days. You can see the estimate on every product page.

How does the Multi Deal work?

Buy any 2 products and save 20%, or buy 3 or more and save 30%. Mix and match anything in the store – the discount is applied automatically in your cart. It can't be combined with other discount codes.

How much does shipping cost?

Shipping is free on orders over €35. For smaller orders we charge €3.95.

How do I track my order?

As soon as your order ships, we email you a tracking link. You can also find it under Orders in your customer account.

Can I return a product?

Yes. You have a 14-day right of withdrawal from the day you receive your order. See Returns & refunds below.

My product arrived damaged or faulty. What now?

We are sorry! Send us your order number and a photo or short video using the contact form above. We will send a free replacement or give you a full refund.

Which countries do you deliver to?

We deliver to all countries in the European Union.

Which payment methods can I use?

You can see all available payment methods at checkout. All payments are encrypted and we never store your card details.

Shipping & delivery

  • Delivery area: all EU countries.
  • Delivery time: 3–7 business days for products from our European warehouse, 6–12 business days for other products. The estimate is shown on each product page.
  • Shipping cost: free on orders over €35, otherwise €3.95.
  • Tracking: you receive a tracking link by email as soon as your order ships.
  • Several parcels: if your order contains products from different warehouses, it may arrive in more than one parcel at no extra cost.
  • Lost parcel: if your tracking shows no movement for 20 business days, contact us and we will resend your order or refund you in full.

Returns & refunds

14-day right of withdrawal

If you live in the European Union, you can withdraw from your purchase within 14 days without giving any reason. The period ends 14 days after the day you, or a person you name (other than the carrier), receive the goods. If your order arrives in several parcels, the period starts when you receive the last one.

To withdraw, tell us of your decision with a clear statement – through the return request in your customer account or with the contact form above. You can use the model withdrawal form, but you do not have to. It is enough to send your message before the 14 days have ended.

How to return a product

  1. Request a return in your customer account (Orders → Request return) or send us your order number using the contact form.
  2. We confirm your request and send you the return address.
  3. Send the product back within 14 days of telling us you are withdrawing – unused and, where possible, in its original packaging.

Return shipping and refunds

You pay the direct cost of returning the goods. We refund all payments received from you, including the standard delivery cost, without undue delay and at the latest within 14 days from the day we were informed of your withdrawal. We may hold back the refund until we have received the goods or proof that you sent them, whichever is earlier. We refund with the same payment method you used, free of charge.

If you chose a more expensive delivery option than our standard delivery, we refund only the cost of standard delivery. You are only liable for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Hygiene products

For health protection and hygiene reasons, sealed products that come into direct contact with the skin cannot be returned once the seal has been removed after delivery.

Damaged, faulty or wrong items

Contact us within 14 days of delivery with your order number and a photo or short video of the problem. We send a free replacement or give you a full refund – without any shipping costs for you. Your statutory rights under EU consumer law, including the legal guarantee, are not affected.

Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To: JULLI – My Store, Skorpionens gata 529, Brandbergen, Sweden, hasanyuk98@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.